Support

Terms & Conditions

Shipping & Order Policy

* For consumer orders placed directly with aFe POWER

Most in-stock orders leave our facility within 1-2 business days. We ship during our business hours of Mon-Fri, 8am–4pm PST. Our facilities are closed on the weekends. Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number. Please note that carriers (UPS, FedEx) can take 24-48 hours to update information on their websites. Due to high demand, some parts are made-to-order or back-ordered. If this applies to one or more items in your order, we will follow up with an estimated production and shipment date within 1 to 3 business days of placing your order.

Domestic Shipping

We offer free shipping on qualifying orders valued at $250 or more to the contiguous 48 states. Some exclusions apply. We currently do not offer expedited or overnight shipping. For domestic orders, your order may arrive in multiple shipments. We ship most orders via UPS or FedEx and can only deliver to physical addresses. Unfortunately, we are unable to ship to P.O. Boxes and APO/FPO/DPO addresses.

International Shipping

We currently ship internationally to most countries. Go to the upper right corner of our website and select your country. To improve the customer experience for direct international orders, we calculate and collect applicable Customs, Duties & Taxes at the time of order. This means that the price you pay is your total delivery cost to your door. For international orders, your order will ship once all items are available. If your country is not listed, please check our authorized international retailers.

Payment

Please note that all orders are charged at the time the order is placed.

Return Policy

If you purchased an aFe POWER product directly from aFe POWER (online or by phone), you may return it within 30 days of the delivery date for a full refund of the purchase price, given that the product in question counts as a returnable item. If you did not buy directly from aFe POWER, you must contact the retailer from whom you purchased for their return policy.

Returnable Items

• Products in original condition with original packaging
• Products purchased directly from aFe POWER (online or by phone) with original Order Number and Proof of Purchase

Note: Products that have been installed, used, and run, and are still within 30 days of the delivery date, may count as returnable but are subject to a 20% restocking fee.

Non-Returnable Items

• Products not purchased directly from aFe POWER (online or by phone)
• Products that have been installed, tampered with, or modified
• Custom “Build Your Own Filters”
• Apparel
• Products past 30 days of the delivery date
• Any non-defective electronics that have been installed
• All items labeled Closeout, Overstock, or Extra Savings

Returns Process

• Please submit your request to Customer Service to initiate a return. You must include your original Order Number and Proof of Purchase from aFe POWER. We will reply to your request within 2 to 3 business days.
• Once we receive a valid request with all the necessary information, we will issue you an RGA (Return Goods Authorization) number and instructions on completing the return.
• Returns must include the RGA form, and be shipped within 60 days from when you originally received the order.
• Allow 2 to 4 weeks for your return to be processed. You will receive an email confirming your credit.
• aFe POWER will not cover shipping fees for the return of any item.

Statement Regarding Racing Products:

aFe POWER no longer manufactures nor sells products to the racing market other than air filters. Any racing products previously sold are not covered by aFe POWER’s warranty policy and are not returnable or refundable.

Warranty Policy

Limited Warranty Statement

aFe POWER Limited Warranty applies solely to products purchased from aFe POWER (online or by phone) or from an authorized aFe POWER retailer to be free from manufacturer’s defects due to workmanship and materials. The warranty period begins from the confirmed shipment arrival date and covers the applicable period in the warranty table. All warranty is limited to the repair or replacement of the aFe POWER product. Any warranty period will not be extended if we repair or replace the product.

• This warranty applies only to the original purchaser of the product and is non-transferable.
• Proof of Purchase is required for all warranty claims.
• Limited Lifetime Warranty products last for the lifetime of the product against manufacturer defects, not normal wear and tear. It is limited to the lifetime of the part and not of the vehicle.
• Warranty is valid given that all aFe POWER instructions for installation, service, and/or cleaning were properly followed.
• Proper maintenance with regular product inspections is required to ensure warranty coverage.
• Any part replaced under warranty will carry the remainder of the original warranty or 90 days, whichever is longer.

NOT Covered Under aFe POWER Limited Warranty

• Any product not purchased directly from aFe POWER (online or by phone) or an aFe POWER authorized dealer and does not carry an original, valid Proof of Purchase
• Any product that is not within the Limited Warranty period or presented by the original purchaser
• Any costs or damages due to improper installation, abuse, improper maintenance, unauthorized repair, or alteration
• Incidental or consequential damages or cost, including installation and removal of part, incurred due to failure of aFe POWER product
• Any products sold under aFe POWER’s Private Label Program
• All items labeled Closeout, Overstock, or Extra Savings are final sales and not covered under warranty.

Warranty Claim Process

aFe POWER reserves the right to inspect any product to determine the warranty coverage. If a product is found to be defective, it will become the property of aFe POWER and be replaced. If a product is determined to be not covered under the Limited Warranty, it will be returned to you. All aFe POWER warranty decisions are final.

• To initiate a warranty claim, please submit your request with your original Order Number and Proof of Purchase to Tech Support.
• You will receive a Warranty Claim Number and an RGA (Returns Good Authorization) number to return the product. Be sure to retain both to track your claim.
• We will not send any replacement parts before receiving the warranty return.
• Allow 5 to 6 weeks for the warranty process. Replacement products are subject to availability.

Disclaimer

No other warranty expressed or implied applies, nor is any person or advanced FLOW engineering authorized to assume any other warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages or do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Pricing / Typographical Errors

aFe POWER continuously provides real-time, accurate information and updates to our website and storefront. Due to the immediate nature of these updates, correcting any errors and/or omissions can happen anytime without prior notice. aFe POWER is not responsible for any additional charges, labor, loss, or damage incurred because of information, correct or incorrect, referenced, or products purchased by aFe POWER. aFe POWER and aFePower.com reserve the right to cancel undelivered orders based on inaccurate information.